Shipping policy

SHIPPING INFORMATION

At Mandrol, we are committed to delivering your order safely and efficiently. Every order is processed with care to ensure a smooth shopping experience from checkout to delivery.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may require additional time.

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

ESTIMATED DELIVERY TIMES

Italy: 2–6 business days
Europe: 4–9 business days
International: 7–15 business days

Delivery times are estimates and may vary depending on customs procedures, weather conditions, carrier delays, or local logistics.

SHIPPING PARTNERS

We work with trusted international and local carriers to ensure reliable deliveries. Tracking information will become active once the parcel is scanned by the courier.

INCORRECT SHIPPING DETAILS

Customers are responsible for providing accurate shipping information during checkout. If an incorrect address is entered, please contact us immediately at mandrol@outlook.it.

We cannot guarantee modifications once an order has entered the shipping process.

LOST OR DELAYED PARCELS

If your package experiences an unusual delay or appears lost in transit, contact our support team and we will assist you in opening an investigation with the carrier.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item received.

CONTACT

Mandrol
Viale Algeri 78, Siracusa, SR 96100, Italia
Phone: +39 380 173 6716
Email: mandrol@outlook.it